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HI MY NAME IS SIENNA AND WELCOME TO MY PAGE

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PERSONAL PROFILE

About Me

Since I began my professional journey I’ve been lucky to have had the opportunity to collaborate on some exciting solo and collaborative projects. I take pride in all that I do and in the long-term relationships I’ve fostered in the process. I firmly believe that hard work eventually pays off, and I know that each day brings me closer to reaching my goals. Explore my portfolio, and feel free to get in touch with any questions.

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WHAT I’VE DONE

Experiences

DEMO SCHEDULER AND CUSTOMER SUPPORT, DIRECT DEMOS AND MERCHANDISING (GELSON’S MARKETS) - REMOTE

JULY 2017 - PRESENT

Act as the Primary Scheduler for Gelson’s Markets
Responsible for scheduling demonstrators to perform demos at Gelson’s stores
Entering jobs, confirming and changing schedules in the system
Reviewing calendars & choosing best options – stores & demonstrators availability
Creating demo instructions “fact sheets” and reports
Sending weekly reports and updating spreadsheets
Providing Customer Support via phone and email
Maintaining proper communication and completing client’s requests
Facilitating demo supplies with Warehouse Manager

CUSTOMER SERVICE ASSISTANT, PLUS TELECOM LTD (SURESTREAM DIGITAL) - REMOTE

JULY 2017- OCT 2017

Providing Customer Support via phone, email and live chat
Maintaining records of customers in database for multiple services
Creating support ticket requests and resolving them in a timely manner
Doing follow up calls and emails
Maintaining broad knowledge of the company’s services
Processing customer account cancellation and refunds
Adhering to formal attendance expectations and overall company policies & procedures
Maintaining productivity goals with the help of Supervisor and other Customer Service Assistants
Proposing suggestions and new ideas to help meet customers’ expectations

TECHNICAL SUPPORT MANAGER, SHOCKSERVE (PROJECT BASED) - REMOTE

MARCH 2017 – JUNE 2017

Provided technical support to mobile app users
Communicated with users via email and app reviews
Maintained productivity goals with the help of Supervisor and other Managers
Adhered to formal attendance expectations and overall company policies and procedures.
Maintained broad knowledge of client products and services.
Proposed new ideas and suggestions to help meet users expectations
Performed marketing research to understand more about the app’s competitors
Composed SEO descriptions of the product
Conduct mobile app testing to identify bugs and errors